Question: Where is the dock?
Answer: We offer 3 locations for pick up and drop off: Pier 25 in Tribecca NY, Liberty Landing Marina NJ, and Montauk Yacht Club, NY.
Question: Do prices listed include tips?
Answer: No, gratuity is not included in the price and is at your discretion. 100% of all gratuity goes directly to the Captain and crew so its a way to show them how much you enjoyed your experience! It is recommended to tip the Captain & Crew between 10% – 20%. Cash is usually easiest but our captains accept Venmo as well!
Question: What if it rains, do you refund the money ?
Answer: If weather conditions are deemed to be unsafe, please contact the boat owner to reschedule or work out a refund. Weather reports are always changing and we will be keeping a close eye on it for you so no need to keep checking the weather reports on your own. We will not deem rain as a condition to cancel unless severe weather is imminent. Our boats have plenty of room and enclosure to enjoy the ride rain or shine. That being said we understand you want to make the most of your experience and will work with you if conditions are completely unfavorable and reschedule your charter when possible.
Questions: Can I bring Food and Drinks?
Answer: Of Course! Feel free to bring any food or drinks you want onboard including alcoholic beverages. We have cups, plates, napkins, and some kitchen supplies at your disposal. There is a mini refrigerator in the kitchen and we will also provide a large cooler filled with ice as well.
Question: Can we play our Music?
Answer: Sure! There is a bluetooth surround stereo on board to pair any phone with.
Question: What should I wear?
Answer: We all want to look our best in these moments especially for those social media moments we want to capture! Bring some comfortable clothes suitable to the season you are going to be out on the water. Please keep in mind that it can be up to 10 degrees cooler out on the water, so a sweater or jacket is never a bad idea during colder months. We also recommend bringing a hat, sunscreen, and sunglasses, as well as a swimsuit if appropriate for your charter destination.
Question: Are Shoes Allowed on the Boat?
Answer: All guests must removed shoes before hopping onboard and will be stowed safely in the cabin of the boat.
Question: Is there a bathroom?
Answer: Yes! Our boats have full bathroom facilities with a shower and ample room for changing in the cabin if needed.
Question: What if we want to extend our time during the trip?
Answer: We have guests ask to extend their time onboard quite often. To extend your time the rate is $400/Hour on the water and $200/Hour at the dock. Extensions are at the Captains discretion and will also depend on our booking schedule as we may or may not have another trip after your charter that day.
Question: Is fuel included?
Answer: Fuel is billed separate at a flat rate depending on boat selection.
• No red wine aboard
• No smoking allowed
POLICIES
RESERVATIONS & RESCHEDULING
Payment in US funds, by PAYPAL, cash, wire transfer, or certified bank check payable to Madmartigan Charters Inc.
Major credit cards accepted: Visa, MasterCard and American Express. *Personal check payments are accepted if received 30 days in advance.
RESERVATION PAYMENTS & SECURITY DEPOSIT
All payments are final and non-refundable but transferable with approval from management. Charter funds can be transferred with no penalties to future charter date(s) if our office is informed of cancellation and rescheduling at least 30 days prior to originally scheduled departure date. Rescheduling date needs to take place within 3 months of the originally scheduled departure date.
This does not apply to dinner destination yacht charters, or holiday bookings which all payments are final and non-refundable. A $500 security deposit is required in order to secure a reservation for any of our vessels and is refunded within 24-48 hours after completion of the booked tour.
CANCELLATIONS & WEATHER PROVISION
In the event of extreme weather such as a hurricane, lightning storm or tornado where it is a danger to be on the water, the owner reserves the right to reschedule the charter at no additional fee. The Captain designated for the charter has the final decision in determining if a charter must be rescheduled due to extreme weather. Rain does not constitute grounds for cancellation or rescheduling.
DISCLAIMER
Madmartigan Charters Inc. reserves the right to change this policy at any time. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party. If you have any questions about our policies, please contact us for further information.